Great customer service from K&L wines

I had purchased two bottles of 96 Leflaive clavoillon from them a month ago. They delivered it (free local delivery! Another plus) last week and I opened it a couple days ago.

Bottle was completely shot. Beyond premox/oxidiation - just the most disgusting stewed mushroom I’ve ever tasted/smelled in a white burgundy. Cork was completely saturated and white mold on top. The bottle had seen better days.

I sent them a message via their online support system this morning, hoping to return the second bottle and maybe get credit for the first. Got a call a few hours later from a representative that they’ll come to my office to pick up the unopened bottle (saving me a trip!) and credit me for both.

Now that’s speedy and hassle free customer service!

Doesnt hurt that your a moderator on the biggest wine forum in US

Just saying

Fu gets star treatment everywhere, but he’s right about K&L.

Great story Charlie, and v nice to hear. IMO K&L has always been awesome about customer service

That’s good to know because a bottle of 2008 Roagna Barbaresco I recently purchased seemingly has the cork protruding a few mm. I asked if this indicates the bottle was mistreated when I picked it up at the store. The clerk said it was more likely to be a bottling issue, the wine is fine.

So let’s see. Bottle was not $200+ like Leflaive though, but would expect them to take it back if flawed.

I might have to test the local delivery soon.

I assume we aren’t talking about auction wines here. Correct?

yeah, retail.

I only wish it were the case. I’d say most of the people I meet in the wine community have no idea who/what Wineberserkers is.

FWIW I once won something at a K&L auction that had a cork that was ever so slightly protruding (say half a millimeter if that). I refused to take delivery and they didn’t give me any trouble at all - took it back and reversed the charge on my credit card within days. It was an awesome experience, although I think that’s as much as can be reasonably expected for auction unless a bottle turned out to be fake etc

Those people just don’t want to admit they voted to have you impeached as moderator

It’s great. Used it twice so far. It’s delivered next day in a 2 hour window. Zero complaints.

I have all of Todd’s dirty laundry, i’m here forever!


He makes me wash them cause i’m chinese.

What’s your secret?

Well except Mount Eden Vineyards

You know, it’s funny. Until this thread I’ve never even noticed he’s a moderator.

It’s ancient .

And that you only live a few miles away from their store…

Say something remotely political and you’ll feel the wrath come down upon you like the gavel of a judge announcing a life sentence!