I would take it up with FedEx myself.
My most bizarre shipping story - I normally deliver to my office, but when I’m going to be off work but not certain I’ll be home to sign, I have had FedEx deliver to the local Walgreen’s, with perfect success. This seller uses UPS. Not having done this before, I asked the seller if UPS does the same thing as FedEx and was told by the retailer that yes, even if I don’t have an account or a box there I can have it shipped to the local UPS Store and just swing by and pick it up there. So the magic day comes and I’m home but about to head out to for lunch, very close to the UPS Store. So I check online tracking and it says that a delivery attempt was made but delivery was refused because “recipient didn’t order product” (or something similar). I called UPS, waited in the call queue, and eventually spoke with the overseas call center person who only marginally understood the problem, and they said since it was their mistake they’d make another stop at the UPS store yet that same day and make sure it got delivered. Uncertain how reliable this was, I stopped by the UPS Store on the way to lunch. The annoyed and quite unhelpful manager/owner(?) there explained to me that UPS Stores are not company owned stores like FedEx stores and it’s up to each store owner whether to accept deliveries and he does not, so if they bring it by again, he’ll refuse it again.
(As an aside, I completely understand his position though he didn’t have to be so grumpy at me, if UPS won’t do anything to compensate store owners. But what a dumb move by UPS - if FedEx can work it out not only to accept deliveries at stores they own but at stores they don’t own - like Walgreen’s - then you’d think UPS could be smart about it and work something out to compensate UPS Store owners to accept packages and thus make it more attractive for folks to ship UPS, but apparently not).
Armed with this news, I called again, waited some more in the call queue, and spoke with a different overseas operator who clearly grasped the situation quicker and better than the first one did, and she had the local dispatcher call me. At the point he calls me back, I’m at the restaurant having lunch. He tells me the driver with my package is in a broken down truck, waiting for a service truck, but only two strip malls down the road. So I leave my sandwich with my wife and daughter, and head down the very busy road. I get there maybe 5 minutes later, and there’s no brown truck there, broken down or otherwise. Since I have the number he called me from in my cell phone, I call him back - no answer - and the only number listed on Google maps for the local distribution center is the main number. Here we go again. Back to the call queue and to yet another overseas operator. More trouble grasping the situation. She eventually says that she’ll have the dispatcher call me back within an hour. I try again to explain that since what we’re trying to do is time-sensitive I don’t have an hour and she finally says that while she still cannot just transfer me to the local dispatcher, she’ll put me down for an expedited call back. I wait some more and get a text from my daughter that they are done and she will bring the rest of my sandwich home and meet me there (we had two cars between the three of us since we came from two different places). Right after that, the dispatcher calls back and says "oh yeah, I guess he got the truck started, but at the moment he’s at such and such store and I will tell him not to leave there for up to 10 minutes so you can get there.” And guess where such and such store is? Right across the parking lot from the restaurant at which I was just having lunch, of course! So I quickly call my daughter back and luckily they’ve left the restaurant, but they were just getting in the car and hadn’t driven away - “Do you see a UPS truck?” “Yes!” - so I ask them to go talk to the driver while I drive back over there. As they do, they see a second UPS truck further down in the same parking lot. So they approach the first driver and he asks them “Are you the ones trying to pick your package up from the truck?” - “Yes” - “Well, it’s not on my truck, it’s on his truck” (pointing to the other one). And the other one - the one that was supposed to wait up to 10 minutes starting about 1 minute ago - is now driving away.
So my sainted wife runs across the parking lot, waving her arms and yelling, and he stops and gives her the package, and I arrive 3 minutes later.
The morals of the story - FedEx 1, UPS 0; You’ll solve your shipping issues better most of the time if you contact the shipper directly rather than asking the seller to do it; Do not ship things to a UPS Store at which you do not have an account thinking that you can just pick them up there at your convenience.
I sent the seller an email laying out this story (given that it was their incorrect advice that started the whole fiasco), not asking for anything, mostly just to let them know, and I received no response at all. That was disappointing.
But I did get a great deal on the wine, and I did get the wine on the same day that it was supposed to arrive, so there is that. And it is the only package (wine or not) that I have ever received by going to the truck rather than waiting for the truck to come to me.