FWIW, I recently did an Amazon “pick up” return. Its with UPS, but you don’t label the box at all. And you don’t even put any tracking IDs inside the box. So I could see a situation, especially in today’s socially distanced mindset, that someone leaves an unlabeled box and drivers just assume its for them.
Within three business days, and after my thorough, contemporaneous documentation of the loss event and attempted recovery efforts, Chubb is covering the full replacement value.
Because eight of the nine bottles were available on WineBid on this past Sunday, I bid for and bought them. The transaction thereby verified independently that replacement value.
Several years ago (Wally’s still had an auction arm) I received an unexpected shipper full of wine. Addressed to me, from Wallys. I didn’t remember any outstanding orders, opened it to find 6 bottles of Evening Land (one of the single vineyards) and 6 bottles of a SuperT or the like (I think Testamatta). Briefly worried I’d been bidding while drunk - not usually what I bid for- I reached out to Mike Jessen and Marc Hanes at Wallys to see if this was a mistake. Hanes got back to me and said they showed no recent shipments to me, and that Wallys had never auctioned any Evening Land at that point. Huh. So I looked at label more carefully, in small print I saw the date- the previous year. Then I figured it out. Called Grapes/Posner to see if missing a shipment. Yep, so I returned of course. They had boxed an order using a shipper I had given in for reuse, and FedEx driver saw label and grabbed before they had printed actual label. I’m surprised a scan didn’t show old order. But I guess it sat in warehouse a couple of days and they just decided to ship to me. So who knows Victor might still get his wine back.
My elderly mother in Chicago just received an unexpected Fedex Ground package, addressed to my late father. It might be the wine, inadvertently picked up in New York.
When in Chicago by May 24, to relocate her from Chicago to New York, I will check personally. She is too frail to lift and open the heavy package.
If the package contains any of those nine bottles, and any are un-damaged, I will accordingly return part or all of the insurance coverage. I have notified Chubb. Stay tuned.
Yes, Chubb is the absolute best. They’ve been nothing but phenomenal for the decade I’ve had them – for autos, home, umbrella, and some other stuff. Their service when I lost a car to flooding was particularly astonishing. Within 24 hours of my 5-year-old BMW flooding, they dropped off a brand new Range Rover at my house to use indefinitely. Then they paid me full replacement value (probably $45k) on a car that was worth no more than $15-20k.